FAQ
FAQ
How do I place an order to purchase a product?
You can browse our website, select the product you are interested in, and click the “Add to Cart” button. After completing your selection, click the shopping cart icon, enter the checkout page, and enter your shipping address and payment information to complete the order.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible through our customer service email (accessorybundles@toiletliftpro.com). We will do our best to accommodate your request before the order is shipped.
How long will the goods be shipped?
We usually process and ship within 2 business days after receiving the order. The specific shipping time may vary depending on the availability of the product and your region.
How long does it take to deliver?
The delivery time depends on your region and the selected shipping method. Generally, domestic orders take about 5 business days to arrive after shipment.
How do I track my order?
Once your order is shipped, we will send the courier tracking number by email. You can use this number to check the order status on the official website of the corresponding courier company.
What if the product you received is defective?
If the product you received is damaged or has any quality issues, please contact us by email (accessorybundles@toiletliftpro.com) within 7 days of receiving the goods. Please provide the order number and a detailed description of the problem, and we will assist you in resolving the issue.
How do I contact customer service?
You can contact us by sending an email to accessorybundles@toiletliftpro.com. We will respond to your email as soon as possible and answer your questions.
If you have any other questions, please feel free to contact us, we are happy to help you!