REFUND POLICY

We are committed to providing customers with quality products and services. If you are not satisfied with the product you purchased, here is a detailed description of our refund policy:

1. Refund Application Period
   You can apply for a refund within 30 days of receiving your order. Refund requests after this period will not be accepted.
2. Refund Conditions
   The product must be unused and in original condition, including complete packaging, tags and all accessories included.
   If the product is defective or damaged, please contact us within 7 days of receiving the product so that we can process your refund request in time.
3. Refund Process
   Contact Customer Service: Please contact our customer service team via email or customer service phone and provide your order number and the reason for the refund request.
   Returning the product: After the refund is approved, please send the product back to our designated return address. The customer is responsible for the return shipping fee unless the product is defective.
   Processing the refund: Once we receive the returned product and confirm its status, your refund request will be processed. The refund will be refunded to your original payment method and usually takes 5 business days to appear in your account.
4. Non-refundable items
   The following items are not eligible for refunds:

Personal care products, food and custom items that have been opened or used.

Any promotional or special items, unless the item is defective.

5. Exchange Policy
   If you wish to exchange the item, please follow the refund process and you can place a new order.

We thank you for choosing our service and look forward to continuing to provide you with a satisfactory shopping experience!